Refund Policy

At NEXO, your satisfaction is our priority. If upon receiving your product you find a manufacturing defect or are simply not satisfied with your purchase, you may request an exchange or return according to the conditions detailed below.

Timeframes

Product dissatisfaction: up to 7 calendar days from receipt. Manufacturing defect: up to 30 calendar days from receipt. For visible damage (broken glass, missing parts, scratches, etc.), the customer must notify us within a maximum of 24 hours after delivery, by sending photos or a video of the product and its packaging. After this period, the damage will be considered a result of misuse.

Return Conditions

The product must show no signs of use and be in its original packaging, with all accessories and components included. Returns will not be accepted if the item has been altered, modified, or repaired by third parties. Once the product is received and the quality analysis is approved, the customer may choose to: Exchange it for another product available in stock. Receive a refund of the product's value. Shipping costs are non-refundable if the delivered product matches the order placed and is in good condition.

Warranty

All products come with a 30-day warranty from the date of receipt against manufacturing defects. To activate the warranty, the customer must send a short video or clear photos showing the defect, along with the original packaging and a visible label.

Important: The warranty does not cover

Aesthetic damage after purchase (broken screen, scratches, dents). Damage caused by liquids, humidity, or exposure to extreme conditions. Unauthorized repair attempts or modifications. Improper use of incompatible accessories or cables. Natural wear and tear from use (oxidation, loss of shine, battery degradation, etc.). Unrecommended resistance tests (impacts, immersion in water, etc.).

Support

NEXO does not offer repair technical service. For any questions or warranty management, please contact our customer service team.