Shipping Policy

At NEXO, we work with selected international suppliers to ship products directly to the address provided at the time of purchase.

Delivery Times

The average delivery time is 5 to 12 business days, varying by location. Once payment is confirmed, order processing and dispatch take between 1 and 3 business days.

Tracking

All orders come with a tracking code, which will be sent to your email so you can monitor the progress of your delivery.

Partial Shipments

If you purchase more than one product, they may be sent in separate packages, each with its own tracking code, to optimize delivery times.

Potential Taxes

In rare cases, customs may apply additional import duties or taxes. Such costs are the sole responsibility of the customer.

Delivery Address

Please review your information carefully before completing your purchase. If an incorrect address is provided or if the recipient is absent after delivery attempts, the package may be returned to the sender, and the costs of a new shipment will be borne by the customer.

Customer Service

For any questions about your order, our support team is available through our official customer service channels. By making a purchase, the customer automatically accepts the conditions described herein.